Atlantech Computer Services

Whether you are a business client or a home user we have a solution that will work for you. Most computer repair shops operate on a break/fix model and this can lead to heavy downtime or even undiagnosed problems that grow until they are irreparable. We believe our customers can be best served by working together in a partnership rather than in the typical relationship between repair companies and their customers. With a Proactive IT Support model we’re encouraged to make sure your computer use is as smooth as possible.

System Monitoring

We proactively monitor the health, performance and status of production systems in order to resolve issues before they become critical. Our systematic approach allows us to monitor such things as hard drive status, storage, memory allocation, network connectivity, system errors and much more.

24-7 Checks

  • Windows Service – Checks the status of several Windows Services
  • S.M.A.R.T  Data – Checks to monitor the hard drives health
  • Anti-Virus Update – Checks for update to virus definition/pattern file on main server
  • Bandwidth – Checks Bandwidth Consumed (via SNMP)
  • Disk Space – Checks volume space is above defined threshold
  • Performance – Checks defined performance criteria above define threshold
  • SNMP – Checks peripherals using SNMP checking expected status against actual
  • TCP Service – Check of Response/No response from defined TCP Port
  • Web Page – Check of response/expected response from defined web page(s)

Daily Safety Checks

  • Backup – Check on Backup Job Success
  • Critical Events – Check of System Log for critical events
  • Drive Space Change – Check of rate of consumption on designated volume
  • Event Log – Check of Event log for particular patterns, errors, etc
  • Exchange Store Check of size of MS Exchange database
  • File Size Check of presence, size of designated files/folders
  • Hacker Check of security alerts in Windows Event Logs
  • Physical Disk Check of physical disk events into Windows Event Log
  • SNMP Check of expected status run from user-defined SNMP checks
  • WSUS Check of return status from Windows Software Update Services

Vulnerability Checks

  • Checks firewall and exploited software such as Java, Flash, Adobe Reader for vulnerabilities and security patches.

Patch Management

With our comprehensive Patch Management service we ensure optimal performance through the deployment of critical operating system and application security patches. We protect your investment against potential vulnerabilities and downtime while enhancing overall systems health and performance.

  • Supports ALL updates (including non-security updates) for Microsoft Windows and other Microsoft products including Office and Exchange
  • Covers all 5 major browsers  – Explorer, Chrome, Firefox, Safari and Opera
  • Support includes most commonly exploited software:  Adobe, Oracle, Java and Silverlight.
  • Other vendor support including Apple, Mozilla, Skype and many other 3rd party software’s.

Managed Anti-Virus

By combining high-performance antivirus, anti-spyware, anti-rootkit, USB scanning, anti-phishing and other security technologies, this tightly-integrated antivirus business solution delivers fast and efficient network security with a low impact on system resources.

  • VIPRE® Anti-Virus Business
  •  Malwarebytes® Anti-Malware PRO (additional charge)
  •  Custom DNS
  •  Custom Hosts file

System Optimization

We perform preventative maintenance by managing routine Administrator tasks including hard drive de-fragmentation, temporary file and “cookie” deletion, registry cleaning, networking and log file maintenance to ensure systems continue to run smoothly and efficiently.

Proactive Maintenance

  • Delete Temp files for all user profiles
  • Delete Temporary Internet Files (IE, Firefox, Chrome)
  • Delete Internet History (IE, Firefox, Chrome)
  • Delete Cookies (IE, Firefox, Chrome)

 Networking

  • Clear Proxy Settings
  • Reset Networking Interfaces

Defragmentation

  • Defrag ALL Files and Empty Space on System Drive
  • Moves large files to the end of the drive to improve performance.
  • Defrag Startup Items
  • Defrag Paging File and Registry

Miscellaneous Functions

  • Correct system Time Zone settings if incorrect.
  • Sync system clock with an internet time server
  • Process Idle Tasks
  • Restore Point on completion